Juya Privacy Policy

1. What information we collect

When you register on the juya platform, the information you provide includes your name, mobile number, email address, date of birth, and payment-related details. We automatically record your browsing activity, device information, IP address, and usage patterns on the platform. The purpose of collecting this information is to provide you with better and more personalized service. We may use cookies and similar technologies to store your preferences and session information. Relevant transaction data from third-party payment processing services may also be stored in our system.

• Registration details: name, mobile number, email, date of birth
• Identity verification (KYC) documents: national ID card or passport
• Financial information: mobile banking number, transaction history
• Device & technical information: IP address, browser type, operating system
• Usage data: platform activity, betting history, login times

2. How information is used

The information you provide is primarily used for account creation, identity verification, and completing financial transactions. This information plays an important role in ensuring the security of the juya platform, preventing fraud, and implementing responsible gaming policies. We analyze data to improve your user experience and to inform you about relevant offers and promotions. Information may also be used to comply with applicable laws in Bangladesh and legitimate requests from regulatory authorities. We never sell or rent your personal information to third parties for advertising purposes.

Sharing information with third parties

Juya may share your information with third parties in certain specific circumstances. Approved mobile banking partner institutions may access financial information on a limited basis for payment processing purposes. Information may be disclosed to comply with legal orders from courts or government authorities in Bangladesh. Technology service providers such as server hosting or security service providers may process data within the scope of their work. All such third parties are bound by confidentiality agreements with us and are restricted to using data solely for designated purposes.

3. Data Security & Protection

To protect your personal and financial information, juya uses industry-standard encryption technology. All data transmissions are secured via SSL/TLS protocols, which prevent data theft and unauthorized access. Our server infrastructure undergoes regular security audits and updates. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps. However, no method on the internet is 100% secure, so keeping your own password and login credentials safe is also your responsibility.

Data Retention Period

We retain all necessary information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud prevention. Transaction records may be kept for up to five years in accordance with applicable financial and data retention laws in Bangladesh. Beyond legal obligations, information is securely deleted after the designated retention period.

4. Your Rights

As a user of the juya platform, you have certain fundamental rights over your own information. You may request to view or correct your stored data at any time through our support team. If you contact the support team to update incorrect or outdated information, we will process it as quickly as possible. You may also request deletion of your data unless there are legal or contractual obligations that prevent it. You will have the option to opt out of marketing communications at any time.

5. Cookie Policy

Juya uses cookies necessary for the website and app to function properly. These cookies are essential for keeping your login session active, remembering your language preferences, and ensuring platform functionality. Analytical cookies help us understand how users interact with the platform, which supports improvements to service quality. You can control or disable cookies through your browser settings, though doing so may limit some platform features. In addition to first-party cookies, some approved service providers may use their own cookies, which are governed by their own privacy policies.

6. Policy Changes

Juya reserves the right to update this privacy policy at any time. If significant changes are made, we will endeavor to notify you via a platform announcement or email. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly to stay informed about the latest version. This policy is governed by applicable laws in Bangladesh.